Shipping Policy
Preparing Your Order
Brisveta orders are generally processed within 1–3 business days following successful payment confirmation. This includes normal order handling before the parcel is handed to a delivery provider. Business days exclude weekends and applicable public holidays. Processing time and travel time are calculated separately.
Delivery Estimates
Once a parcel has been dispatched, estimated transit is 7–15 business days for destinations served at checkout. The estimate is provided to help with planning and is not a guaranteed arrival date. Carrier capacity, customs checks, local holidays, weather, and delivery locations may affect the timing. If an important delay becomes known to us, we will make reasonable efforts to communicate it.
Available Destinations and Shipping Prices
The address entered at checkout determines which shipping options are available for the selected items. Any delivery fee appears before you finish paying. We do not promise worldwide delivery, free shipping, or a fixed shipping fee where checkout does not support it.
Tracking Your Parcel
If tracking is available for the chosen service, shipment details may be shared once the carrier has received the parcel. Tracking can take time to activate or update. Send your order number to service@brisveta.com if a tracking link is unavailable or the parcel appears unusually delayed.
Customs and Import Requirements
Cross-border deliveries may be assessed import duties, taxes, or administrative charges by authorities or carriers. Responsibility for those amounts depends on the destination, disclosures provided at checkout, and applicable law. Customs inspections can extend transit time; we do not promise customs-free entry.
Address Changes and Delivery Attempts
Customers should check the recipient's name, phone number, street address, and delivery instructions before paying. If something is wrong, contact us promptly. We will try to help before dispatch, but cannot guarantee an address correction after the parcel enters the shipping network. Additional costs and remedies are assessed according to the cause of the problem and the law that applies.
Parcels That Are Missing, Damaged, or Incorrect
If your order has not arrived, is shown as delivered but cannot be located, or arrives damaged or containing an incorrect item, email our support team. Include your order number, relevant tracking details, and photographs where useful. We will investigate with the delivery provider when appropriate and offer the remedy required by our Return & Refund Policy and applicable consumer protection law.
Order Changes and Cancellations
Requests to change or cancel an order should reach us before dispatch. Once shipped, a change may not be possible. Return eligibility and statutory cancellation rights are explained in our Return & Refund Policy.
Business and Customer Support
Operating Company: Jilin Kaichen Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220102MAKH3W5718
Company Address: Room 303, Building 2-1B, Jiekun Phase II, Dongling South Street, Nanguan District, Changchun
Support Email: service@brisveta.com
Contact Phone: +86 15948207361
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)