Return & Refund Policy
1. Your Return Request Period
At Brisveta, for eligible items, you may request a voluntary return within 30 calendar days after the date of delivery. This is a request period, not a requirement to send a parcel without instructions. Any mandatory legal right to return, withdraw from a purchase, or obtain a remedy remains available regardless of this voluntary policy.
2. Starting a Return
Email service@brisveta.com with your order number, the relevant product, and the reason for the request. If the item is faulty, damaged, or different from what you ordered, photographs and a description will help us review it. Our team will explain whether a physical return is needed and, where authorized, provide the correct receiving address and any shipping instructions. Keep a copy of your postage receipt or tracking reference.
Do not automatically send returns to our registered business address. A registered address does not necessarily operate as a returns facility.
3. Change-of-Mind Return Conditions
An eligible item returned because you changed your mind should normally be unused, with its accessories and original packaging where reasonably possible. You may inspect an item as permitted by applicable consumer law. A voluntary return may be restricted for categories covered by legitimate statutory exceptions, such as certain personalized goods or sealed hygiene-sensitive items after unsealing, where those exceptions were properly disclosed. These conditions do not restrict remedies for defective or misdescribed goods.
4. Who Pays Return Shipping?
For a voluntary change-of-mind return, the customer ordinarily pays the cost of return shipping unless applicable law requires otherwise. Where we delivered a defective, damaged, or incorrect item, we will pay applicable reasonable return shipping charges or arrange another lawful solution. Contact us before booking return transport so that the appropriate route can be provided.
5. What Happens After a Return Is Received?
When a product reaches the authorized receiving destination, we may examine it to establish its condition and whether the request qualifies under this policy. Some issues may be resolved without requiring a physical return. We will communicate whether the return or other remedy has been approved and explain any lawful reason for a decision.
6. When and How a Refund Is Sent
After a refund is approved, we initiate it to the original payment method within 10 business days, unless an earlier deadline is required by law. This is the time for us to initiate the transaction; your card issuer, bank, or payment provider may require additional processing time before the funds appear. The refund of original shipping charges or taxes depends on the reason for the return and applicable law.
7. Restocking Fees
We do not charge a restocking fee under this policy. Customers should not pay a separate restocking charge to obtain an approved return refund.
8. Problems With an Item
If an item arrives damaged, defective, or not as described, contact us promptly with your order information. The appropriate resolution may involve repair, replacement, refund, or another remedy depending on the circumstances and applicable law. Do not discard an affected item while a reasonable assessment is ongoing unless it presents a safety risk.
9. Exchanges and Cancellations
For an exchange, let us know which item you received and what replacement you seek. Exchanges depend on available stock and legally required remedies. To request cancellation, contact us before dispatch; cancellation cannot always be completed once shipping has started. Any statutory withdrawal rights remain unaffected.
10. Consumer Protections
Where a consumer law gives you stronger rights, including a longer return window or a faster refund, that law takes precedence over this policy. Nothing here removes mandatory rights relating to non-delivery, faulty goods, or inaccurate descriptions.
Business and Customer Support
Operating Company: Jilin Kaichen Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220102MAKH3W5718
Company Address: Room 303, Building 2-1B, Jiekun Phase II, Dongling South Street, Nanguan District, Changchun
Support Email: service@brisveta.com
Contact Phone: +86 15948207361
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)