Contact Us

Welcome to Brisveta. Customer inquiries about products, purchases, delivery, and after-sales service can be directed to the channels below. Please include an order number when contacting us about a completed purchase so we can identify the relevant transaction.

How to Reach Us

Website: https://brisveta.com

Support Email: service@brisveta.com

Contact Phone: +86 15948207361

Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)

You may email us at any time. Requests received outside the stated support hours are reviewed during a subsequent support period. To help us locate an existing purchase, include the order number, the email used at checkout, and a short explanation of what you need.

Order and Delivery Questions

We can assist with information about order confirmation, preparation, shipment tracking where available, and delivery concerns. If you entered an incorrect address or need to request a change, let us know as soon as possible. Once an order is dispatched, an address change or cancellation may no longer be possible.

Returns, Refunds, and Product Problems

Before sending back an item, email service@brisveta.com with your order number and the reason for your request. For damaged, defective, or incorrect merchandise, please include photos if available. If a return is authorized, we will provide instructions and the appropriate return destination. Our business registration address is not automatically a parcel return address.

Our Shipping Policy and Return & Refund Policy explain delivery estimates, eligible returns, and refund handling in more detail. Privacy-related questions and requests may also be sent to the support email above.

Registered Business Information

Operating Company: Jilin Kaichen Trading Co., Ltd.

Unified Social Credit Code (USCC): 91220102MAKH3W5718

Company Address: Room 303, Building 2-1B, Jiekun Phase II, Dongling South Street, Nanguan District, Changchun